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A care at home support service was placed under the microscope during an unannounced spot check. Cairllum Care Ltd, based in Highfield Business Centre, St Quivox , was graded ‘very good’ across two quality indicators. The gradings come from the Care Inspectorate who visited the service in October with their findings now published. Among the key messages the Care Inspectorate said people’s support was provided by a “consistent staff group.” Support plans were “person centred” and “addressed physical, emotional, and social needs.” And staff were “responsive” to changing needs, while family involvement was "encouraged and respected." Cairllum Care Ltd is registered to provide a care at home support service to adults with physical or learning difficulties and older people living in their own homes or in the community. Staff work in locality teams supporting people in Ayr, Coylton, Maybole, Prestwick, Girvan and the surrounding areas. The management team operates during office hours from the offices at St Quivox, Ayr. At the time of the inspection the service was providing support to 183 people. An extract from the Care Inspectorate report said: “We found significant strengths in aspects of the care provided and how these supported positive outcomes for people. “Support plans were detailed and person-centred. People’s physical, emotional, and social needs were reflected within the documentation. Plans also included future care wishes, medication protocols, and risk assessments. This provided staff with the necessary information to offer people support according to their wishes.” There were “robust” medication audit processes in place, according to the report, which identified any issues which were then “promptly addressed.” And medications including creams and lotions were “clearly documented” to enable safe and effective administration. This helped to keep people safe and manage their medical conditions. The report continues: “Staff knew people very well and used this knowledge to provide person centred care. People supported were encouraged to be active partners in their care and participate as much as they were able. This improved outcomes for people. “People told us, “Overall, I’m really happy with the care given and get on well with all my carers.” In the quality indicators relating to staff team and supporting people’s wellbeing, these were both graded ‘very good.’ The report adds: “Staff deployment was well-organised with geographical grouping to minimise travel and maximise efficiency. Staff worked within area teams and would cover shifts within their areas. There were appropriate contingency plans and flexible rota arrangements in place. This promoted consistency for both staff and people supported.”
